Deep Dive into CFPB’s Public Complaint Database

Every company, even the exceptionally good ones, will get a complaint from time-to-time.  That said, I think the Consumer Finance Protection Bureau (CFPB) Consumer Complaint Database is a valuable resource for both consumers and our customers who are mortgage...

UDAAP and ECOA Issues in Servicing

Due to the mass amounts of paperwork and legislation, mortgages are a key part of the U.S. financial industry and its most complex feature as well. Here is a quick breakdown of two key compliance concerns related to servicing, one being “fair servicing” ECOA issues...

Six Fun Facts about Combined Statistical Areas

Combined Statistical Areas (CSAs) are defined in Community Reinvestment Act (CRA) Performance Evaluations (e.g., this one) as “a combination of several adjacent metropolitan statistical areas (MSAs) or micropolitan statistical areas or a mix of the two, which are...